Terms and Conditions

TREATGLOBE LIMITED ("We" or "Us" or "TreatGlobe" or "TREATGLOBE" or "Company") is the operator of www.treatglobe.com or www.treatglobe.co.uk site (the "Site").

By accessing, browsing or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use (these "Terms"). If you do not agree to these Terms, you should not use or access this Site. TreatGlobe reserves the right to revise these Terms at any time by updating this document. You are encouraged to review these Terms each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes. By agreeing to these Terms, it also constitutes your Agreement to the Cancellation Policy and the TreatGlobe Privacy Policy (the "Privacy Policy"), which are incorporated herein.

We grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on the Site's use or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

USE OF THE SITE

You may use the Site only for your individual noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Site and are responsible for the consequences of such communications. Any other use of the Site requires the prior written consent of TreatGlobe. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of TreatGlobe. You may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content found on the Site, in whole or in part.

We require all Members to agree not to use the Site and explicitly prohibit any use of the Site, for any of the following purposes:

  • Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity;
  • Posting any information which is untrue, inaccurate or not your own;
  • Engaging in conduct that would constitute a criminal offence or give rise to civil liability or otherwise violate any law or regulation;
  • Attempting to interfere in any way with the Site's or TreatGlobes's network security, or attempting to use the Site's service to gain unauthorised access to any other computer system; and

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalogue, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what otherwise manual or one-off procedures are. You may not take any action to interfere with, or disrupt, the Site or any other user's use of the Site, including, without limitation, via means of overloading, "flooding", "mailbombing" or "crashing" the Site, circumventing security or user authentication measures or attempting to exceed the limited permission and access granted to you under these Terms. You may not frame portions of the Site within another web site. You may not resell use of, or access to, the Site to any third party without our prior written consent.

REGISTRATION AND PASSWORDS

In order to access certain services on the Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorised use of the Site under such access codes or passwords. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy.

ADDITIONAL TERMS AND CONDITIONS

You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, including concerning ordering, shipping, and return policies, and review guidelines ("Additional Terms"), which Additional Terms are made part of these Terms by reference. If there is a conflict between these Terms and the Additional Terms, the Additional Terms shall control.

SITE NOT FOR MINORS

The Site is available to registered and unregistered users who are 18 years old and older and who have not been suspended or removed by TreatGlobe for any reason (each a "Member"). We reserve the right to revoke your ability to access the products and services offered on the Site for any reason at any time, including as a result of a violation of these Terms or the Privacy Policy, without notice. If you are a minor, you must obtain the consent of your parent or legal guardian to use the Site and agree to these Terms. Use of the Site is void where prohibited by law.

FRAUD PROTECTION

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorised or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorised or illegal activity. Suppose we suspect fraudulent, unauthorised or illegal activity. In that case, we may reject your order, or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to specific addresses due to suspected fraud or unauthorised or illegal activity. We take these measures to protect our customers and ourselves from fraud or other unauthorised or illegal activity.

THE SUBSCRIPTION CONTRACT BETWEEN YOU AND US

TreatGlobe offers one subscription type in multiple different styles that are rebillable monthly subscriptions (One-Month Subscription).

BOX SUBSCRIPTIONS - ONE MONTH SUBSCRIPTION

 By purchasing a Subscription, you expressly acknowledge and agree that (A) your subscription has an initial and recurring payment feature, TreatGlobe (or our third-party payment processor) is authorised to automatically charge your payment method monthly at the then-current subscription rate for your subscription as long as your subscription continues, and (B) your subscription is continuous and will be automatically extended for successive monthly periods until you cancel it.

Every month, TreatGlobe releases a variation on subscription boxes identified by a unique reference number displayed as a dispatch code. Dispatch codes determine what items are present for allergen purposes alongside identifying what subscription needs to be processed. Even though new dispatch codes are added monthly, this does not mean that you will be sent a product with the most up-to-date code. An earlier coded product may be sent to reduce waste or due to stock shortages. TreatGlobe will aim not to send you a duplicate dispatch coded box within six months of the original.

You may cancel your subscription at any time by logging into your account or emailing us at support@treatglobe.com and following the instructions, if any, we provide you in response to your cancellation request. The cancellation of a box shipment should be made one business day before the next billing date reflected in your Account Settings. If you cancel your subscription less than one business day before your next billing date, your cancellation will be taken into account after you have received your box, and no refund will be provided. If you cancel, you may use your subscription until the end of your then-current subscription term. TreatGlobe may submit periodic charges without further authorisation from you until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such information will not affect charges submitted before TreatGlobe reasonably could act.

In the event you cancel your subscription, please note that we may still send you promotional communications about TreatGlobe unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.

REFUNDS & RETURNS

Unfortunately, none of our products are eligible for refunds at this time, and we do not accept returns. If you are not happy with your purchase or subscription, contact us.

Please note that in summer months there is some risk that chocolate or other heat-sensitive candies will arrive melted. Unfortunately, we cannot control the temperature and conditions the products are exposed to once they leave us. Delivery trucks can get very hot in the summer months and chocolate is bound to melt. These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged.

PRODUCT INFORMATION; LIMITATION ON QUANTITIES

Excluding any content that Members may submit from time to time, we strive to ensure that the Site's information is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted or acknowledged). We do not guarantee that all products described on our Site will be available.

NUTRITIONAL AND ALLERGEN INFORMATION

We post a list of nutritional and allergen information here for each box alongside the information provided by the manufacturer on the product packaging. Some of our products may have allergen or nutritional information in a language you cannot understand so if you have an allergy and are in doubt, do not consume the product and contact us. We sincerely care about our customers, and the last thing we would want is for someone to become ill. Please contact us if you or the person receiving a box has an allergy, and we will try our best to amend your box. Unfortunately, we cannot guarantee this, and we cannot be held responsible & are not liable for any incidents involving allergens. Finally, please note we pack all of our boxes in one environment that may contain nuts and other allergens. Remember if in doubt, do not consume the item.

PROPRIETARY RIGHTS

You acknowledge and agree that the content (other than content that Members may submit), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of TreatGlobe or our licensors and are protected by copyright, trademark and other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. All other trademarks are the property of their respective owners. All of our Site's content is Copyrighted by TREATGLOBE LIMITED. All rights reserved. Except as expressly outlined in these Terms, no license is granted to you, and no rights are conveyed by virtue of accessing or using the Site. TreatGlobe reserves all rights not granted under these Terms.

CONTRIBUTED CONTENT GUIDELINES

TreatGlobe values your engagement. When contributing content, please consider the following guidelines:

By submitting or posting any materials or content on the Site, you grant TreatGlobe a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. As a result of this, you represent warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant TreatGlobe the license specified above. You further represent warrant and covenant that any materials you provide will not contain libellous or otherwise unlawful, abusive or obscene material. TreatGlobe will be entitled to use any content submitted by you without incurring confidentiality, attribution, or compensation obligations.

All contributed content is subject to the terms set forth below and in our standard Terms and Conditions, which include our policy regarding copyright infringement;

We reserve the right not to post your content if it contains any of the following content types or violates other guidelines. By way of example, and not as a limitation, you agree that when contributing content, you will not:

  •  Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • Use obscenities, discriminatory language, or other language not suitable for a public forum;
  • Post advertisements, "spam" content, or references to other products, offers, or websites;
  • Post email addresses, URLs, phone numbers, physical addresses or other forms of contact information;
  • Post unduly critical or spiteful comments of other content posted on the page or its authors;
  • Post files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless you own or control the rights to that or have expressly received all necessary consents;
  • Post files or content that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer;
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, or impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity;

If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a content submission. Instead, contact us directly via support@treatglobe.com.

GENERAL DISCLAIMERS

You assume all responsibility and risk with respect to your use of the Site. THE SITE AND ALL CONTENT, MERCHANDISE, AND OTHER INFORMATION ON OR ACCESSIBLE FROM OR THROUGH THIS SITE OR A "LINKED" SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY OR ACCURACY. SPECIFICALLY, BUT WITHOUT LIMITATION, TREATGLOBE DOES NOT WARRANT THAT: (1) THE INFORMATION ON THIS SITE IS CORRECT, ACCURATE OR RELIABLE; (2) THE FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR (3) DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKE THEM AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TreatGlobe makes no warranties of any kind regarding any non-TreatGlobe sites to which you may be directed or hyperlinked from this Site. Hyperlinks are included solely for your convenience, and TreatGlobe makes no representations or warranties concerning the accuracy, availability, suitability or safety of information provided in such non-TreatGlobe sites. TreatGlobe does not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties on the Site.

DISCLAIMER – NO PROFESSIONAL ADVICE

Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Site. Use of the Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate.

TAXES

Your total price will include the product's cost plus any applicable sales tax here in the UK. Any further tax will need to be paid for by the recipient of the item from us. TreatGlobe is not responsible for any taxes following payment to us.

CHARITY

We have committed to donating 5% from every new subscription to various charities working hard to plant trees and protect the environment. We class a new subscription as a new customer that has signed up for one of our subscription products. 5% of a new customers first subscription box will be donated to multiple charities in a one-off payment by the end of the financial year. We do not plan to disclose amounts donated or any names of charities that have received the donations. No further charitable payments will be made after the initial first subscription payment. No charitable payments will be made following the sale of non-subscription based products, including gift boxes, hampers, merchandise and more. If a discount code has been used at checkout, this can void and cancel the charitable contribution from that subscription at our discretion.

INDEMNIFICATION

You agree to indemnify, hold harmless, and defend TreatGlobe, its parent, subsidiaries, divisions, and affiliates, and their respective officers, directors, employees, agents and affiliates from all claims, liabilities, damages, costs and expenses of defence, including legal fees, in any way arising from or related to your use of the Site, your violation of these Terms or the Privacy Policy, content posted to the Site by you, or your violation of any law or the rights of a third party.

LIMITATION OF LIABILITY

IN NO EVENT SHALL TREATGLOBE, ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES, OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF TREATGLOBE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE TOTAL LIABILITY OF TREATGLOBE, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT YOU PAID TO TREATGLOBE IN CONNECTION WITH THE EVENT GIVING RISE TO SUCH LIABILITY.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some countries do not allow limitations on implied warranties or exclude or limit certain damages, all of the above disclaimers or exclusions may not apply to all users.

INTERNATIONAL USE

We control and operate the Site from the United Kingdom (UK). We make no representation that materials on the Site are appropriate or available for use outside the United Kingdom (UK). If you choose to access this Site from outside the United Kingdom (UK), you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

RISK OF LOSS

A third-party carrier will ship any merchandise purchased from our Site. As a result, the title and risk of loss for such merchandise will pass to you upon our delivery to the carrier. You claim will not be investigated by TreatGlobe if tracking was not selected as an option during checkout. No refunds will be issued at any time.

COPYRIGHT INFRINGEMENT; NOTICE AND TAKEDOWN PROCEDURES

TreatGlobe specifically prohibits posting any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. Suppose you believe that any material contained on this Site infringes your copyright or other intellectual property rights. In that case, you should notify us of your copyright infringement claim in accordance with the following procedure. TreatGlobe will process notices of alleged infringement that it receives and will take appropriate action as required by law.

Please contact us with any questions or concerns connected with these Terms or the Site or provide any notice under these Terms.

SEVERABILITY

Suppose any part of these Terms shall be held or declared invalid or unenforceable for any reason by any court of competent jurisdiction. In that case, such provision shall be ineffective but shall not affect any other part of these Terms. In such an event, such provision shall be changed and interpreted to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.

WAIVER & REMEDIES

The failure of TreatGlobe to partially or fully exercise any rights or the waiver of TreatGlobe of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by TreatGlobe or be deemed a waiver by TreatGlobe of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of TreatGlobe under these Terms and any additional applicable agreement between you and TreatGlobe shall be cumulative, and the exercise of any such right or remedy shall not limit TreatGlobe's right to exercise any other right or remedy.

CUSTOMS & DUTIES

By creating an account and placing an order on TreatGlobe, all international customers recognise they are liable for any customs, duties, taxes or fees that may incur. The recipient of the shipments must comply with all rules and regulations of the destination country. The recipient of said international shipments may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. The recipient must fulfil additional charges for customs clearance; TreatGlobe has no control over these charges, nor can TreatGlobe predict what they may be. 

 The recipient of the shipment is the importer of record in the destination country and is responsible for all Import duties, taxes, and fees, the clearance of said merchandise, and the process and remittal. You (the recipient) are responsible for any duties and costs that may incur, and TreatGlobe will not refund or pay for said fees. 

GOVERNING LAW

The laws of the United Kingdom (UK) shall govern these Terms. As a result of this, you expressly consent to exclusive jurisdiction and venue in the courts located in the United Kingdom (UK) for all matters arising in connection with these terms and conditions or your access or use of the Site. Effective Date: These Terms and Conditions are effective and were last updated on the 2nd of August, 2021. 

 

Questions: Should you have any questions regarding these Terms, you may contact us at support@treatglobe.com